Support

Help & Support Center

How can we help?

Chat with our AI support assistant, browse detailed FAQs, or reach us directly by email. Most questions are answered in under 5 minutes.

Email Us

Reach out directly

hello@filepoppa.com

Response Time

Typically within

24 hours

Mon–Fri, 9am–6pm ET

FAQs

Instant answers

Tutorials

Visual walkthroughs

File Poppa Support

Common Topics

Most questions fall into one of these categories. Tap a topic to jump to relevant FAQs.

Before You Reach Out

Save time by checking these common solutions first. Most issues can be resolved without waiting for a response.

•Try the AI chat assistant — it knows every feature and can answer most questions instantly
•Browse the FAQs below for detailed answers to common questions about billing, privacy, features, and more
•Check the Tutorials page for step-by-step visual walkthroughs of every tool
•Make sure your browser is up to date — File Poppa works best on Chrome, Firefox, Safari, and Edge (latest 2 versions)
•Clear your browser cache if you're experiencing unexpected behavior — this resolves most UI issues

Report a Bug

Found something that isn't working right? Please include: what you were doing, what you expected, what happened instead, your browser and device, and any error messages you saw. Screenshots help a lot.

Send Bug Report →

Feature Request

Have an idea to make File Poppa better? We'd love to hear it. Describe the feature, how it would work, and the problem it solves for you. We review every suggestion and prioritize based on community demand.

Send Suggestion →

Self-Help Resources

Explore on Your Own

Many answers are already documented. Browse these resources before contacting support.

Support Hours & Availability

We're here when you need us — here's exactly when and how.

Monday – Friday

9:00 AM – 6:00 PM ET

Email & Chat Support

Typical response within 2 hours during business hours

Weekends

Limited Coverage

Chat Bot + Email Triage

AI assistant always available. Urgent issues prioritized Monday morning

Holidays

Reduced Staff

Email Only

We monitor for critical outages. Non-urgent replies may be delayed

Frequently Asked Questions

Got Questions?
We've Got Answers.

Everything you need to know about privacy, billing, data retention, features, and more. Can't find what you need? Scroll up and ask the chat assistant.

Still can't find what you're looking for?

Email Us Directly